- Support
- Customer Success
- Sydney Australia
- Permanent / Full Time
- Flexibility to put your family first – work from home and paid parental leave
- Be part of an inclusive team that will help support your career within a scaling
- Health and wellness benefits
The Benefits
- An excellent remuneration package.
- Health and mental wellness benefits.
- Hybrid work model – Flexibility to put your family first at all times – work from home.
- Company laptop.
- An amazing team – supportive, fun and caring.
- Team building, fun activities and lots of social events.
- Career experiences – lateral, vertical and rotational.
Are you looking for a career change???
Read below for an amazing opportunity to get into the SaaS world!
The Benefits
- An excellent remuneration package.
- Health and mental wellness benefits.
- Hybrid work model – Flexibility to put your family first at all times – work from home.
- Company laptop.
- An amazing team – supportive, fun and caring.
- Team building, fun activities and lots of social events.
- Career experiences – lateral, vertical and rotational.
Role
Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it’s your responsibility to ensure that each issue is seen through to a satisfactory outcome.
- Receiving and responding to customer product enquiries and issues via phone, email, and live chat.
- Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
- Escalating technical issues and working with Development to resolve the issue.
- Reaching out to new clients to work one on one as they go live with the system.
- You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours.
You
- Previous experience in a customer support or service role.
- You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.
- You will enjoy speaking to lots of different clients and thrive on solving problems for them.
- You will be an efficient multitasker with demonstrated time management and prioritisation skills.
JobAdder
JobAdder is a dynamic and innovative Software as a Service (SaaS) organisation with over 230 employees across 5 countries and customers worldwide.
We are a leading recruitment management platform that assists companies and recruitment agencies to create a competitive advantage within their recruitment and hiring processes
With Seek as our parent company we are fortunate to have access to a broad range of multinational resources whilst still maintaining our unique identity and the ability to make quick decisions.
All of our people actively contribute to our culture and company values;
Empathy, Customer, Innovation, Results.
Next Steps
JobAdder is all about spotting people’s potential as well as considering past experiences. We believe this helps us build a more diverse and inclusive team culture. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.
We love cover letters, and are a bit obsessed with Video! So make sure you attach or record a little something about why you believe you would be perfect for this role.
